FAQs Non-delivery / Unclaimed Deliveries

Most of our items, such as collars and clothes, fit easily through standard letterboxes, so you will not have to be in unless you have selected a delivery service that requires a signature. For larger orders, or orders of a high value, you will need to be available for delivery. Our carriers will leave a calling card if you are not in and you will be able to collect your order from the local depot or arrange a further delivery if possible.

If your order is returned to us by the carrier as refused, undelivered, or unclaimed, we will contact you. We will need to recharge the delivery costs if you want the order to be sent again.