FAQs Exchanges

You can exchange any item for a different size/colour/style within the 30-day returns/exchange period. (Bespoke items such as personalised clothing, or collars that have been adjusted using our Custom Fitting Service, are non returnable unless they are defective.) 

Simply return the item to us securely packaged, and in an unused, resaleable condition with any tags attached, and include your instructions.

Products returned to us must be securely packaged, and in an unused condition with any tags attached. We recommend that you use a tracked or signed for delivery service and retain proof of postage.

We may need to charge a postage fee for sending exchanged items