Privacy

Privacy Policy

Last updated: 15 January 2026

This Privacy Policy explains how Prince & Princess Petwear (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit or make a purchase from www.princeprincesspetwear.co.uk (the “Site”).

We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
Prince & Princess Petwear (Sole Trader)

Trading address:
64 Lathom Drive
Rainford, St. Helens
Merseyside
WA11 8JR
United Kingdom

Email: princeprincesspetwear@gmail.com

2. Personal Information We Collect

2.1 Information You Provide to Us

When you place an order, contact us, or interact with our Site, we may collect:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment confirmation details (we do not store full card or bank details)

  • Order history and correspondence

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Time zone and approximate location

  • Pages viewed and interactions with the Site

  • Referring websites or search terms

This information is collected using cookies and similar technologies.

3. Cookies

Cookies are small text files placed on your device to help the Site function properly and to improve your experience.

We use cookies to:

  • Enable core website functionality (such as shopping cart and checkout)

  • Remember your preferences

  • Analyse site traffic and performance

  • Support marketing and advertising campaigns

You can manage or disable cookies through your browser settings. For more information, visit:
https://www.allaboutcookies.org

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your order or enquiries

  • Screen transactions for fraud or security risks

  • Improve and optimise our website and services

  • Send marketing communications where you have given consent

  • Comply with legal, tax, and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contractual necessity – to fulfil your order and provide customer service

  • Legitimate interests – to improve our services, prevent fraud, and secure our website

  • Consent – for marketing communications and optional cookies

  • Legal obligation – to meet tax, accounting, and regulatory requirements

6. Sharing Your Personal Information

We only share your personal data where necessary, including with:

  • Shopify – to operate and host our online store

  • Payment providers (such as PayPal or Shopify Payments) – to process transactions securely

  • Delivery providers (such as Royal Mail or courier services) – to deliver your orders

  • Analytics and marketing services (such as Google Analytics, Meta or advertising platforms)

We may also disclose your information if required to do so by law or to protect our legal rights.

7. International Data Transfers

Some of our service providers may process data outside the UK, including in the European Economic Area, Canada, or the United States.

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

8. Marketing Preferences

If you opt in to receive marketing communications, you can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email, or

  • Contacting us using the details in Section 1

We do not sell or rent your personal data to third parties.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where legally permitted)

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at princeprincesspetwear@gmail.com.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide customer service

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce our agreements

When data is no longer required, it is securely deleted or anonymised.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

All payment transactions are handled securely by our payment providers and we do not store full payment card details.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our Site.

14. Contact & Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Prince & Princess Petwear
Email: princeprincesspetwear@gmail.com
Address: 64 Lathom Drive, Rainford, St. Helens, Merseyside, WA11 8JR, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.