Delivery & Returns


 



















           


DELIVERY
We usually process UK orders within 24 hours, please allow up to 10 days for delivery during busy times.
Our postage and packing charges, however large or small your
order, are as follows:
   
UK
Royal Mail First Class (1-2 days) £2.50
Royal Mail First Class Recorded (1-2 days) £3.50
Courier (1-2 days) £7.25*
Priority Courier before 1pm (1-2 days) £8.00 *
Priority Courier before 9am (1-2 days) £15.00 * 
Remote Area Courier - Scottish Highlands & Islands, Northern Ireland, Channel Islands (2-7 days) £23.50
*UK Mainland only, excludes Highlands and Islands, Northern Ireland, Channel Islands

FREE STANDARD UK DELIVERY WHEN YOU SPEND £25

  
Europe  
Royal Mail AirMail (3-7 days) £2.80
   
Rest of the World  
Royal Mail AirMail (5-7 days) £3.00

 

GIFT ORDERS
Prince & Princess Petwear offers a gift sending service, so you can choose the perfect gift for your friends and family, and we'll deliver it to them without an invoice. Just tick the gift box on the cart page. Why not add a message to your love one at the same time and we'll include it in the parcel!

 

RETURNS
Prince and Princess Petwear have high quality standards and we are sure that you will be happy with any purchase you place with us. However, in the unlikely event that you are not satisfied, we offer a 21-day, no questions asked, returns/exchange policy on all of our products.

Products returned to us must be securely packaged, and in an unused, resaleable condition, with any tags attached. We recommend that you obtain proof of postage and /or use Recorded delivery.

If a refund is requested, a full refund will be issued, usually within 7 days upon receipt of the returned goods.  Postage costs for returning items are the customer’s responsibility unless a product is defective, in which case return postage costs will be reimbursed up to the value of 2nd Class Recorded Mail.

Please note that bespoke items such as Personalised Couture Clothing, or collars that have been adjusted using our Custom Fitting Service, are non returnable unless they are defective.



EXCHANGES
You can exchange any item for a different size/colour/style within the 21-day returns/exchange period. Simply return the item to us securely packaged, and in an unused, resaleable condition with any tags attached, and include your exchange instructions.

Small items can be exchanged for free, but for bulky or heavy items that require a courier, postage and packing may need to be recharged.

This does not affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive (ENGLAND AND WALES).


© Copyright Prince & Princess Petwear 2006 - 2011